How Moving to a Cloud Phone System Will Save Your Business Money
More businesses than ever are using the cloud for their business processes and the same goes for phone systems. One of the key benefits businesses are finding with cloud phone systems are cost savings. The following are just a few reasons why cloud phones can save your business money.
Greater Efficiency. Cloud phones offer the ability to integrate business process applications such as CRM, ERP and ATS. This enables employees to streamline communication both with their colleagues and with customers. For example, as the phone starts ringing, a complete customer record can appear on the phone screen. Not only does this save time, it also enables a richer conversation between the employee and the customer.
Increased Productivity. Cloud phones can shave minutes from everything an employee does. For example, knowing which co-workers are available at any given moment can save up to 20 minutes a day, according to a survey by market research firm Chadwick Martin and Bailey. That frees up to 86 hours a year for each employee – time that can be spent on initiatives to help the business grow.
Reduced Toll Calls. For businesses with offices in international markets, the savings on toll charges can be significant. When IdX Corporation implemented ShoreTel Unified Communications across all its global offices, for instance, it reduced toll call charges by two-thirds.
Lower IT Costs. Cloud phones also enable businesses to shift responsibilities from their IT department to the vendor. By having others manage their IP telephony in the cloud, a company reduces its costs. Businesses no longer have to purchase, install and maintain applications or hardware, lessening the need for dedicated IT resources.
More Opportunities for Innovation. Because the vendor is focused on managing the cloud phone system’s software and hardware, businesses don’t need to incur the time, resources or costs associated with upgrades. What’s more, they can be confident they’re working with the most current package, which provides them with a competitive edge.
Faster Disaster Recovery. When trouble occurs, the vendor deploys its own IT experts to resolve the issue. Businesses don’t incur additional costs resulting from having their resources troubleshoot problems or risk losing business because phones are down.
Faster Collaboration. With cloud phones, employees can take advantage of functionality that enhances collaboration. Services such as instant messaging and video conferencing are built into the phones, allowing employees to connect, converse, and make decisions more quickly.
When evaluating the savings associated with cloud phones, it’s essential to look at the financial outcome at least five years out. This is the best way to determine the true cost of ownership, as employees become better trained and the kinks are worked out of the system.
If saving money is a driving factor behind moving to cloud phones, businesses have plenty of good reasons to make the switch.