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ShoreTel Delivers Lowest TCO. Again

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ShoreTel Total Cost of Ownership

When it comes unified communications (UC), total cost of ownership (TCO) can be crucial when deciding what phone system to select. That’s why ShoreTel is dedicated to delivering the lowest TCO we can.

And this effort continues to pay off. ShoreTel remains the market leader in providing UC solutions at the lowest cost, according to the most recent annual study by Nemertes Research, an independent research and strategic consulting firm.

TCO is simply a measure of what the technology and systems of a company cost to own, manage and operate. TCO is especially important when comparing UC solutions since it allows companies to evaluate competing services on an equal level.

Next Tuesday, Nemertes will present a free webinar, offering valuable insights into the dynamic market trends in the costs of UC. These insights will benefit the decision power of IT engineers and managers making strategic decisions regarding shifting to Internet Protocol (IP) telephony, investing in on-site, cloud or hybrid solutions and adopting other UC benefits.  

Robin Gareiss, president and co-founder of Nemertes Research, will present the latest findings of their annual study, which was not commissioned by any vendor, and covers all of the market leaders, including Alcatel-Lucent, Avaya, Cisco, Interactive Intelligence, NEC, Microsoft, Mitel and Unify.  Nemertes based the study on surveys and interviews with vendors and customers.

The big takeaways? Telephony costs have dropped dramatically. One of Nemertes' key findings is that on-site Internet Protocol (IP) telephony costs have dropped as much as 40 percent. ShoreTel offered the lowest first-year costs in 2014. This year, ShoreTel remains the market leader, having lowered these costs 26 percent.   

After considering capital, operational and implementation costs, ShoreTel provides the most affordable solutions, for all customers, regardless of size.   Which provider ranked in the second place depends on the customer size: for small customers, ALU ranked second; for mid-sized, NEC; for large, Interactive Intelligence.  When combining all sizes, ShoreTel ranks first, with Avaya and Cisco in the second and third places.

The bottom line is that while ShoreTel's five-year TCO for a customer with 200 end points is now just over $270K, the most expensive (Microsoft’s) was $735K. ShoreTel's TCO, in fact, is less than half than the market median.

The trends in adoption of IP telephony are clear: IP telephony is currently being utilized by a third of the market, with another quarter of the market planning to adopt Cloud IP telephony in the next few years.  Only a small segment (16 percent) of customers have no plans on moving towards Cloud IP, the study revealed.

The Nemertes presentation will also cover these and other trends in Unified Communications and Collaboration (UCC) applications.  

Secure Your Free Seat
This free webinar will take place next Tuesday, August 4, at 9AM Pacific Time. Registration is fast and easy. Click here to secure your free seat at this limited time event. 

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