Top Tips for Finding a Mobile UC Solution
With workers becoming more mobile than ever, organizations are undergoing a fundamental shift that is redefining how we work and communicate. With workers dispersed across offices, cities, states and countries, the need for effective collaboration and communication is essential.
This has driven the need for mobile communications solutions that allow workers to access work-related information and communication inside and outside the corporate firewall. When an organization looks to implement a unified communications (UC) system for its mobile workforce, there are a number of different key points that should be considered.
If a mobile solution requires special customization, expertise or training, it may be overly complex and inefficient. Look for a solution that “just works” across multiple devices, seamlessly integrating an employee’s smartphone and tablet with the existing business phone system. A mobile solution should have the ability to connect any device over WiFi, voice over 3G/4G or cellular.
A mobile communications solution should protect company data and workforce privacy, even when workers access corporate information from outside the office. IT should be able to determine who has access to company data and applications, what device they use to get it, and when they get it.
Plus, security measures should adapt to new devices and new versions of established devices. For example, the new Apple Watch will bring fresh new business uses with it, but it can also open up new security vulnerabilities.
A business mobile solution should provide both on-premises and cloud-based deployment options, making it easy to deploy while helping IT avoid needless complexity and ensuring the workforce can realize faster time-to-productivity. Help desk teams should be able to support the platform without substantially increasing headcount.
A mobility solution should be interoperable with leading WLAN systems, PBXs and UC systems from ShoreTel, Cisco, Avaya, Nortel and more. It should extend advanced unified communications features to leading smartphones and tablets so users decide how to be connected.
Overall, a successful mobile platform should help a business be more successful by facilitating workflows by connecting a workforce to data, applications and communication platforms. It should do this securely, efficiently and across different platforms. Instead of being tethered to desks, workers can perform work wherever they may be – at home, customer sites, on the airplane and more.