ShoreTel ACT! Integration
Any customer running Sage ACT! (desktop client version) revision 2010 or later
- Screen Pop Integration to Sage ACT!
- Sage ACT! is a customer/contact management system
- ShoreTel provides a fully configurable Caller ID based display of key customer information
- ShoreTel Contact Popup displays Information elements as hyperlinked functions
- User configurable options for customizing contents of ShoreTel Popup
- Color coding of text and background indicates contact type (Prospect, Customer, Employee, Family, Friend)
- Pop-up includes embedded call control
- Answer, Transfer with real-time note, Disconnect
- Custom ShoreTel dial control button embedded within ACT!
- Client software loaded on user desktop machines
- Compatible with ACT! thick client (not browser based version)
- Richly featured integration for wide variety of customers Increases productivity & enhances customer service levels
- User friendly – Employees enjoy individual control over application behavior