Looking for a rock solid business phone system that you manage and control? Need a phone system that lets your IT department sleep at night?
The ShoreTel Premises IP PBX platform has a unique modular design that distributes system intelligence across all devices on your network. Automatic failover is built in, yielding 99.999% availability, the highest in the industry.View Demo
ShoreTel’s unique purpose-built distributed voice architecture forms the heart of our unified communications platform, allowing for its rich feature set and highly reliable distributed voice services. The ShoreTel distributed architecture is incorporated into a unique on-site, appliance-based, IP PBX platform with no single point of failure.
ShoreTel Voice Switches are purpose-built, solid-state appliances that provide IP PBX phone system capabilities, call handling and trunking with unmatched reliability and availability. Voice switches have an estimated life of 15 years.
Each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system will continue to place and receive calls, because the switches are locally registered with the Public Switched Telephone Network (PSTN).
By adding a single redundant switch to the phone system network (n+1), back up is provide to the entire system in the case of a switch failure. Together, this means the phone system has 99.999% reliability for 100% peace of mind.
Whether simplifying day-to-day communications, streamlining the work of contact center agents and supervisors, or making it easier for mobile workers to stay in the loop, the ShoreTel Premises call manager software puts intuitive communication and collaboration tools at end users' fingertips.
ShoreTel Premises Communicator centralizes user engagement with the full ShoreTel Premises product line, including ShoreTel Premises Collaboration, ShoreTel Premises Contact Center and ShoreTel Premises Mobility. By integrating all of these tools into a single user interface, ShoreTel Premises Communicator offers a streamlined, intuitive experience of unified communications that connects people faster, simplifies collaboration, raises the bar on customer engagement, helps mobile users stay connected and integrates easily with existing applications.
ShoreTel Premises Communicator is available in diverse environments such as Web browsers, Windows, Mac OS, and popular smartphones and devices. With minimal training, users across job roles can master a full suite of versatile tools for managing real-time communications on their computer or mobile phone, moving seamlessly between voice, video, or IM as needed.
Pre-built integration of enterprise and CRM applications (such as Salesforce), calendaring, and workflow, improves customer interaction by putting data where it's most needed. ShoreTel Communicator can also integrate with third-party information and applications via a rich set of application programming interfaces (APIs).
ShoreTel Premises Director is a Web-based tool that provides a single-screen view of the entire enterprise system, showing the performance status and health of all key components, at all times.
Administrators can manage voice routing, voicemail, auto-attendant, conferencing, instant messaging, and basic automated call distribution (ACD) capabilities for every site in the network. This eliminates the need for multiple management systems for different PBXs, sites, and basic applications. Integrated software distribution for voice switches, IP phones, and desktop applications helps to reduce support overhead and ensure system optimization.
ShoreTel Premises Director recognizes all active IP phones on the network and configures them automatically. As new users are created, they are automatically assigned an extension, mailbox, and auto-attendant profile. Administrators can set up a user with integrated conferencing and instant messaging services simply by clicking on the user's page. Extremely easy to learn and use, ShoreTel Premises Director helps to improve administrator productivity, lowers ownership costs, and reduces strain on IT resources.
The ShoreTel CDR service incorporates call records for all locations into a single, unified database on the ShoreTel server. The service also aggregates call records into a text file for use by third-party call accounting packages. A comprehensive set of predefined reports comes bundled with ShoreTel Director to use in determining system utilization and optimizing performance, such as WAN bandwidth utilization.
Additional management tools for ShoreTel Premises Contact Center capabilities offer the ability to build intuitive, business-driving contact flows for voice, text, and email interactions. Users can easily manage call flows, scripting, and agent skill-mixes, to deliver exceptional customer service. A simple, graphical interface allows administrators to set and manage the capabilities rankings of agents, and to match them to the flow of inbound contacts. It is easy to view and manage call flows and to adjust routing based on the caller’s identity, source of origin, or other factors.
ShoreTel Premises Contact Center Director features a graphical and intuitive call flow builder. With a simple drag-and-drop interface, users can select from an array of interactions with their callers and simply drop them into the call from for a custom script. As scripts are saved, they instantly become live in the current system.
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